Document Upload Best Practics

In order to quickly and efficiently process your documents, there are some simple steps you can take to make sure your document verification goes as smoothly as possible:

1. Use government-issued forms of identification.
   • Examples include driver's licenses, passports, or other state-issued identification cards.
2. Take a high-resolution, full-color picture or scan the front and back of the identification.
   • Image dimensions should be at least 450x600 pixels with a resolution of at least 72 dpi.
3. The front and back of the identification should be uploaded as two separate documents
   1. You will want to save each side as a separate file.
4. Accepted file types are .jpg, .png, .pdf, .tif, .bmp, and .gif
   1. The maximum file size for a single image is 4MB.
5. Do not use Photoshop or other image editing software - do not alter the document in any way.
6. When using a mobile device/camera:
   1. Take the photo from directly above the document while it is on a flat surface 
   2. do NOT use flash
   3. do not obstruct the ID (this means keeping fingers, etc from covering part of the document) 
   4. Use a background with a contrasting color to the document 
   5. The image should include all 4 corners of the document 
   6. Passports and IDs should be photographed in landscape orientation. Selfies should be in portrait orientation
7. When scanning documents be sure to scan at 200 DPI or higher